🔒 Privacy Policy

Last updated: [Insert Date]

1. Introduction

Welcome to Protea Clinic.

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book a consultation, or interact with any of our services.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

a. Personal Information

When you complete a form, join our waitlist, or book an appointment, we may collect:

Full name

Email address

Phone number

Date of birth (if applicable for medical forms)

Medical or health information voluntarily provided by you

b. Non-Personal Information

Automatically collected data includes:

Browser type and version

Device information

IP address

Pages visited and time spent on site

Referring websites or search terms

We use this data to improve website performance and user experience.

3. How We Use Your Information

We use your information to:

Schedule and manage consultations or treatments

Communicate with you about your appointments or services

Send educational, promotional, or follow-up messages (only with your consent)

Improve our website and service offerings

Comply with legal and regulatory obligations

You may opt out of marketing communications at any time by clicking “unsubscribe” in our emails or replying “STOP” to SMS messages.

4. Medical & Health Information (HIPAA Awareness)

Protea Clinic follows HIPAA-aligned practices to safeguard sensitive medical data.

Any health-related information you provide is stored securely and accessed only by authorized medical personnel for treatment or administrative purposes.

We will never share or sell your medical information to third parties.

5. How We Protect Your Data

We use industry-standard security measures including:

SSL encryption on all forms and payment pages

Secure data storage within HIPAA-compliant systems where applicable

Restricted staff access to personal or medical information

Regular audits and updates to maintain data security

Despite these safeguards, no online system is 100% immune to risk. You use our website at your own discretion.

6. Cookies and Tracking

Our website may use cookies and similar technologies to:

Improve browsing experience

Remember user preferences

Track site analytics via Google Analytics or Facebook Pixel

You can disable cookies through your browser settings, but some website features may not function properly if you do.

7. Third-Party Services

We may share limited data with trusted third parties that help us operate our business, such as:

Payment processors (e.g., Stripe, Square)

Scheduling or electronic health record platforms (e.g., Aesthetic Record, PatientNow)

Email/SMS providers for appointment reminders and notifications

These third parties are bound by confidentiality and data protection agreements.

8. Data Retention

We retain your information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

Once data is no longer needed, it is securely deleted or anonymized.

9. Your Rights

You have the right to:

Access or request a copy of your personal data

Request correction of inaccurate information

Withdraw consent for marketing communications

Request deletion of your personal data (where legally permissible)

To exercise these rights, please contact us at:

📧 [Insert Clinic Email]

📞 [Insert Clinic Phone]

10. Children’s Privacy

Our services are intended for adults 18 years and older.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal data, please contact us immediately so we can remove it.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The latest version will always be available on this page with the “Last Updated” date noted above.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

📍 Protea Clinic

📧 [Insert Email Address]

📞 [Insert Phone Number]